Job Title:Satellite Network Operations Center (NOC) Operator
Department: NOC
Status: Full Time
Reports To:
Location: Gaithersburg, MD

Job Description

Monitor satellite communications networks to ensure that networks are available to all system users.

Duties and Responsibilities

• Monitor satellite communications networks to ensure that all networks are available to all system users.
• Document and resolve any network problems.
• Develop and follow troubleshooting procedures in an effort to resolve problems.
• Contact users to correct and maintain network operations.
• Escalate problems as needed to engineering staff.
• Record daily network statistics.
• Open, correctly update, and close trouble tickets
• Update documentation to record new equipment installed, new sites, and changes to configurations.
• Coordinate installation and commissioning of communications equipment.
• Other duties as assigned.

Experience

• Knowlegde of satellite communications networks required.
• Knowledge of VSAT network operations required.
• Knowledge of CISCO routers and switches desired.
• Knowledge of data communications protocols.
• Ability to verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification.
• Previous experience with network monitoring tools like Traverse, NetVigil, HP Openview, etc.
• A broad knowledge of all products, services, and NOC procedures.
• Stron interpersonal communication skills, verbal and written.
• Strong attention to detail.
• Excellent organizational, multitasking, prioritizing, and teamwork skills.
• Ability to work independently with little supervision.
• Speak and write English clearly

Education/Qualifications

• 1-2 years commercial experience in a Satellite Network Operations Center.
• AA Electronics, Engineering, or Physics desired
• Military, technical training and/or experience can be substituted for a formal degree.
• Knowledge of Spanish desirable.

Travel required: Rare.
Citizenship requirements:US Citizenship is required to obtain a Security Clearance for this position.
Security clearance:Required.
Must pass background check and drug testing

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, age, physical or mental disability, or covered veteran status.

To apply for this job, please email a resume in Word or PDF format here.